Account deletion

Delete your Delivery Lo account

This page is for the Delivery Lo customer app (Android package com.deliverylo.user), published by Clickship Delivery Private Limited. You can delete your account inside the app, or request deletion here if you cannot sign in.

App: Delivery Lo Package: com.deliverylo.user Developer: Clickship Delivery Private Limited

Delete your account in the app

Use this if you can still open Delivery Lo and sign in with the phone number on the account.

  1. 1
    Open the Delivery Lo app
    Use the same phone you used to create the account.
  2. 2
    Sign in with OTP
    Enter your mobile number and the one-time password we send.
  3. 3
    Open Profile
    From the bottom navigation, tap Profile.
  4. 4
    Open the menu
    Tap the three-dot menu at the top right of your profile.
  5. 5
    Tap Delete account
    Choose Delete account, then confirm with Yes.
  6. 6
    You are signed out
    The account is deactivated immediately. You cannot sign in again with that number until support reviews a new request.

In-app deletion turns the account off right away and removes the device notification token. To also ask us to erase stored personal data (name, saved addresses, and similar), submit the web request below. You do not need the app installed to use that form.

Request deletion without the app

If you deleted the app, lost the phone, or cannot sign in, send a deletion request from this page. We only act on requests we can match to the account phone number.

You can also email support@deliverylo.com with the subject “Delete my Delivery Lo account”, your name, and the mobile number on the account. We reply to confirm before erasure, except where the in-app delete already deactivated the account.

Data that is deleted

When you delete in the app

  • The account is deactivated. Sign-in with that number stops.
  • The push notification token for that device is removed.
  • You are signed out on the device you used.

After a confirmed erasure request

  • Profile name, email, and photo.
  • Saved delivery addresses and map pins.
  • Wallet display details tied to the profile, where the balance is zero or already settled.
  • App notification history stored on your account.

Data we may keep, and for how long

Some records cannot be erased immediately because Indian tax, food-safety, payment, and consumer laws require us to keep them.

Kept, then limited or anonymized

  • Orders, invoices, refunds, and payment records — kept for up to 8 years where tax or accounting law requires it. We remove or mask your name and phone on copies that do not legally need them.
  • Fraud, chargeback, and safety records — kept for up to 3 years after the last related order, or longer if a dispute or investigation is open.
  • Support tickets about this deletion — kept for up to 2 years so we can show that the request was completed.

We do not use retained records to send marketing after the account is deleted.

How long deletion takes

  • In the app: deactivation is immediate.
  • Web or email request: we confirm within 7 days and complete erasure of personal data that we are allowed to delete within 30 days of a verified request.
  • If we cannot match the phone number to an account, we will ask for more detail. We will not delete someone else’s account.

Partial deletion

You can ask us to delete only some data (for example saved addresses) and keep the account. Choose “Delete specific data” in the form and describe what to remove. Order and tax records that the law requires us to keep will stay for the periods above.

Questions: support@deliverylo.com · Clickship Delivery Private Limited · FSSAI Lic. No. 10825999000682